Unless otherwise stated, we offer FREE STANDARD SHIPPING in Canada on all orders over $150 before tax is added. There are no additional charges/duties to be paid. Our standard delivery service is to the front door, for orders less than $150, shipping will be 15% of the total cost with a minimum shipping cost of $10.
How long will my order take to arrive?
This depends on where you live.
The estimated time for dispatch from warehouses will be between 2 and 5 days if the item is available.
When you place your order you will receive a confirmation email that gives you an estimated delivery time window for your order.
If you live in a remote location, please allow an additional 7 days for delivery.
Our local delivery agent will contact you and schedule a date and time of your convenience to deliver your furniture. Small packages shipped via FedEx / UPS do not require delivery appointments. Other things to note:
- Delivery will be made either by Delivery Truck or Courier (FedEx or UPS).
- Delivery will be made Monday to Friday during regular business hours.
- Our Shipping is to the front door of your building.
- If you live in a house, this will be the front door of your house. If you live in an apartment, this will be the front door of your apartment complex.
Shipping Address Changes
If you wish to change the delivery address, please contact our Customer Service Team before the item is dispatched to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you than there will be a re-routing Fee.
You may cancel your order anytime before it leaves our warehouse for a full refund. If you cancel your order after its left our warehouse, we will deduct the shipping and return shipping charges.
Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.